How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Screen Time Retro
Screen Time - Can't upload your screen time retro submission?
Screen Time Rejected - Did not record your full screen time activity per week
Screen Time Rejected - Missing weeks of data
Screen Time Rejected - Most used apps set to Categories, not Apps
Screen Time Rejected - Old video shared
View all 10
iOS App Purchases Retro
iOS App Purchases Rejected - Did not scroll all the way to the end
iOS App Purchases Rejected - Incorrect Date Range
iOS App Purchases Rejected - Showed Purchased, not Purchase History
iOS App Purchases Rejected - Did not show both "Free" and "Paid"
Battery Life Retro
Battery Life Retro Rejected - Did not display "Last 10 Days"
Battery Life Retro Rejected - Did not "Show Activity"
Battery Life Retro Rejected - Did not "Show Battery Usage"
App Privacy Report
How to enable your App Privacy Report
Safari Retro Rejected - Didn't full-screen your browsing history
Google Takeout - Instructions
Facebook Data File Retro
Facebook Data File Retro - Instructions
Our Survey Partners
How to connect to our Survey Partners
Reasons for disqualification
What is the threshold for redeeming MSR?
I haven't received my PayPal payment
I can’t find the gift card that I want
I haven’t received my gift card
I want to change my gift card
Help Desk Software