Being screened out means you did not meet the criteria required by the survey provider and this is determined either by the answer(s) given in the survey or based on the demographic data given in your ‘Profile Surveys’ in the ‘My Data’ section of our app.
If a ‘Quota is Full’ that means the survey has been completed by enough MSR users already. Make sure your notifications are turned on to ensure you get ahead of the pack!
You may be ‘Disqualified’ as soon as you open the job from your feed or while completing the first few questions. We understand this experience is confusing and/or frustrating so we will credit your account with MSR points for your time if you get in touch with us.
The survey partner suspected you may have already completed this survey either through Measure or another source.
One of our survey partners, Pollfish, may have an offer in your feed which has already expired. If so, when you tap on the offer you will be ‘disqualified’ automatically and unable to complete it. When this happens Pollfish tries to find another survey for you to complete.
If a survey is expired, you should be disqualified before you can even start the survey. However, if you complete a survey and then are told it is expired, please get in touch with us.
Our survey partners want to make sure that real people are completing the task/survey and that they are doing so accurately. If you answer questions quicker than expected they may disqualify you. Unfortunately we cannot see the timings or rectify this decision on our end. To prevent this from happening, we'd recommend slowing down just to be on the safe side.
When answers given contain text that is considered gibberish (e.g. "fjkdjfd") or a random combination of words, it will be assumed that all answers were of low quality. Please keep all of your answers coherent, even if it is 'no comment'.
Disqualification where your answers to questions about location have inconsistencies (e.g. your first answer is from the United States, second from Canada etc) or you aren't located in the country you've claimed to be.
This can also occur when you are connected to a public WiFi which has an IP address outside of your country of residence. When completing surveys when out in public, make sure to use your mobile data to prevent this from occurring again!
When answering open-ended questions, there will be validation checks for banned phrases. Unfortunately our survey partners do not provide us with any information of these banned phrases.
Make sure you read each question and answer carefully, just to be on the safe side!
This can either mean that the answer(s) provided in the survey had spelling mistakes or is illogical which means that the answers contradict each other. Make sure that you put some thought into the answers provided and make them consistent with your previous answers to prevent this from occurring.
Some of our survey providers prevent the use of VPNs when completing their surveys. When using our app to complete surveys, it is advised to turn off any VPNs running in the background to prevent disqualifications from happening.