Usually, gift cards are sent out instantly to the email address provided on your MSR account and if you fail to find it in your main inbox, make sure to also check your spam folder.
If you fail to see if there, first confirm that the email provided is correct and hasn’t been misspelt and if it is correct, get in touch with us and we will get it re-sent to you.
If you redeem a reward while using a VPN, your request is automatically flagged for manual review by our team. This may delay the delivery of your gift card. To ensure faster processing and avoid delays, please make sure your VPN is turned off when making a redemption.