Selecting the correct file format.

When requesting your Facebook file, please ensure you export this in a JSON format. Below, we will highlight this step for you so you can submit this correctly.

Watch our Video Tutorial Below

Watch Here

Written Instructions

  1. Open your Facebook app.
  2. Tap on your profile menu located in the bottom right corner.
  3. Scroll down and tap "Settings and Privacy".
  4. Tap "Privacy Shortcuts".
  5. Scroll down and tap "Access your Information" under "Your Facebook Information".
  6. Scroll to the bottom of the page and tap "Download your information".
  7. Tap on "Request a download" and select your Facebook profile.
  8. Tap on "Complete copy"
  9. Select the format to be JSON, Media quality to be Low, and Date range to be Last 3 Years. <- FOLLOW THIS STEP
  10. Tap "Create File".

⚠️ If you do not select your format as a .JSON your MSR points will be deducted.

Once your download request is ready, you’ll receive an email notifying you.