Why Is My Reward Under Review?
If your query relates to a reward that is currently under review, this is usually part of our routine security and compliance process. Reviews help us protect user accounts, prevent fraudulent activity, and maintain a fair experience across the platform.
Common Reasons for a Reward Review
Your reward may be placed under review for one or more of the following reasons:
Account Security Checks
Your account or recent activity may have been flagged for a standard security review. This can happen automatically as part of our fraud prevention systems.
Linked or Duplicate Accounts
Your MSR account or redemption email may be linked to other accounts. Our platform only allows one account per user.
Temporary or Disposable Email Addresses
The email used for redemption may appear to come from a temporary, disposable, or unsupported email provider.
Unusual Redemption Activity
Our systems may detect patterns that appear unusual, including:
- High volumes of reward redemptions
- Rapid account activity
- Behaviour inconsistent with normal platform usage
VPN Usage
Using a VPN during reward creation or redemption may trigger additional verification checks.
Existing Account Restrictions
If your account was previously flagged, restricted, or placed on hold, future rewards may automatically be reviewed before processing.
Unsupported Country or Region
Rewards redeemed from countries not currently supported by the platform may be delayed or rejected.
Platform Guideline Violations
Activity that does not comply with our platform guidelines or Terms of Service may result in rewards being reviewed or withheld.
Shared Redemption Emails
If the same redemption email is being used across multiple accounts or referral networks, this may trigger a review.
Email Already Associated With Another Account
Rewards cannot be sent to an email address already connected to another MSR account, as this breaches our one-account-per-user policy.
What Happens Next?
Once a reward is under review, our team and automated systems will assess the account activity and redemption details. In some cases, no further action is needed from you.
If additional information is required, you may be contacted by our support team.
Please note that review times can vary depending on the complexity of the case and current support volumes.